Frequently Asked Questions

Here you will find answers to frequently asked questions about our Korean skincare, products, orders, delivery, payments, and other important information.

General Information

Pro Skin is an online store for Lithuanian women, where we carefully select high-quality Korean skincare. Our goal is to provide a single place to discover reliable Korean beauty products for different skin needs.

Korean cosmetics are known for their meticulously crafted formulas, diverse ingredients, and strong emphasis on daily skincare. At "Pro Skin," we select products that can be a meaningful addition to various skincare routines.

Our assortment includes products for different skin needs, including hydration, skin barrier care, radiance, sensitive skin care, reduction of signs of aging, and daily sun protection. We recommend choosing products according to your skin type and individual needs.

First, consider your skin type, primary needs, and desired results. In the description of each product, we provide information about its purpose, main features, and usage to make your choice easier. If you are still unsure, you can contact our team.

Certainly. If you are unsure which product might best meet your skin's needs, please contact us. We will be happy to help you better understand the purpose of the products and choose a more suitable option for your daily skincare routine.

Orders and Delivery

Select the desired products, add them to your cart, and proceed to checkout. Enter the necessary delivery information, choose a payment method, and confirm your order. After a successful order placement, an order confirmation will be sent to your email address.

Yes, we deliver our products to customers throughout Lithuania. When placing an order, you will be able to select the delivery method available for your location and see relevant delivery information.

Delivery time may vary depending on the chosen shipping method, order processing, and your delivery location. The most accurate estimated delivery information will be displayed during checkout or in your order confirmation.

Once your order has been dispatched, if a tracking number is provided for the chosen shipping method, you will receive it via email. You will then be able to track the journey of your parcel until delivery using the provided tracking information.

Products and Skincare

On each product page, we provide information about its purpose, key features, benefits, and usage. When choosing, consider your skin type, needs, and current skincare routine.

Usage instructions are provided in each product description and should be followed according to the specific product's recommendations. Introduce new products into your routine gradually and do not use more product than recommended.

Yes, but it's important to consider the ingredients and purpose of the products. Some active ingredients are not recommended for use together, so before combining several active products, check their usage recommendations and, if in doubt, consult a skincare professional.

Store products according to the manufacturer's recommendations on the packaging. Typically, cosmetics should be protected from direct sunlight, excessive heat and humidity, and the packaging should be tightly closed after use. Some products may have special storage requirements due to their composition.

Payments & Refunds

During checkout, you will be able to choose from the payment methods available at the "Pro Skin" store at that time. Available payment options will be clearly presented on the checkout page before confirming your order.

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Still Have Questions?

Our team will be happy to help you with any questions about products, orders, delivery or skincare.

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